Hurley’s COVID-19 Response

Protecting Our Staff and Customers

At Hurley’s Marketplace the health and safety of our colleagues and customers is our top priority. We are constantly adjusting our COVID-19 response to follow the advice and guidelines of the Cayman Islands Public Health Department to ensure we’re taking the right steps.

This includes:

  • Increased daily and weekly deep cleaning and disinfection of our store.
  • Disinfection of trolleys, baskets, chip and pin terminals after customer use. The store has sanitizing stations available at both the entrance and exit doors.
  • Staff are required to break frequently to thoroughly wash their hands as well as clean their register, work station, and nearby surfaces with antibacterial wipes. Sanitizer is also provided to staff members.
  • It is mandatory to wear face masks in our store. All staff members and customers are required to wear face masks at all times whilst in the store. (Following government guidelines). 
  • Floor markings and signs are situated throughout the store to inform customers of a safe two-meter separation while in our store. We encourage our customers to follow the signage to maintain a safe distance from other shoppers in order to offer a comfortable and safe shopping environment for everyone.

Home Grocery Shopping, Delivery and Click & Collect:

We recognize that we need to protect our vulnerable shoppers and the vulnerable in our community. Hurley’s continues to offer online grocery shopping, island wide delivery and contactless click & collect options to our customers.

To assist customers who prefer to have their goods delivered or collected at our curbside, we have expanded our e-commerce team and increased daily slot availability for deliveries and collection times. Our drivers will not make contact with you when delivering, they will remain a safe distance at all times for your safety and theirs.


Supporting our customers in isolation and quarantine

We deliver to customers who are self-isolating or in quarantine at private residences or government quarantine facilities. Customers can inform us they are in isolation when placing an order online by using the customer notes comment box; “we are in quarantine, please leave the bags at the door, knock, and walk away”. There is also an option “Okay to leave in a safe place”. The delivery driver will call, knock, or email to notify you that your order has been delivered. If you are roaming or unable to receive calls, please let us know it is better to email you in the customer notes comment box.

We work with customers who are travelling to the Cayman Islands to ensure that their food delivery slot is timed with their arrival. Most property managers will collect deliveries on the customer’s behalf and pack away chilled/frozen items. Please provide us with their contact information to schedule the delivery. If you require items that you cannot find on our website, please use the order notes comment box to inform us. We will do our best to source what you require or substitute it with the closest item we have in stock.